Please note that refunds on services are not provided, and returns on custom products are also not accepted.

 

Late payments will incur a 2% compounding interest fee per month until the full balance is paid.

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Clients with a history of delinquent payments will be required to pay a 'Houdini Deposit' of $125. This deposit will cover any Civil Resolution Tribunal fees if necessary or be credited towards the final payment if the remaining balance is settled.

 

To have the Houdini Deposit waived for future payments, repeat clients must demonstrate good faith by completing 5 consecutive on-time payments.

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Invoice payment is due upon delivery. Fees for late payments will be charged as follows:​​

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Clients will be charged $30 if NSF fees are incurred 

15 days overdue: administrative fee for follow up, no fee if paid prior to delinquency

30 days overdue: account is now considered delinquent, full amount due, $75 late fee, compounding monthly interest at 2% per month 

60 days overdue: 

full amount due, $75 late fee, $100 administrative fee for legal document preparation, interest on full balance owing

90 days overdue: invoice and fees will be referred to a collections agency or civil resolution tribunal. If the invoice is referred to the CRT, client will be responsible for the full amount owing, any additional interest, CRT fees and any other out of pocket expenses relating to debt collection.